These Terms and Conditions govern the sale of products by Cup Verde Coffee GmbH via the website www.aromamugco.com. By placing an order, you agree to be bound by these professional standards.
- Corporate Identity
The contractual partner for all orders is:
Cup Verde Coffee GmbH Schulterblatt 58, 20357 Hamburg
Registration: Amtsgericht Hamburg HRB 177744
Email: coffeecup@aromamugco.com
Telephone: +49 40 533073790
- Scope of Service
Aromamugco provides premium drinkware to customers across Europe and the United States. We are committed to commercial integrity and providing high-quality items supported by professional logistics. - Shipping and Delivery
Logistics Partners: We collaborate with reputable global carriers, including DHL, FedEx, and UPS (Priority Services), to facilitate reliable delivery.
Timeline: Standard transit time is estimated at 5 to 9 Business Days.
Order Tracking: Automated notifications will be dispatched to your registered email address at key milestones: upon dispatch, arrival at regional hubs, and when out for local delivery.
Delayed Shipments: Should a shipment exceed the standard delivery window, our team will initiate a formal investigation with the carrier. Depending on the investigation’s outcome, we will provide a comprehensive resolution, such as a full refund or a replacement.
4.Customs and Duties
For international orders, especially to the United States, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Any import duties, taxes, or customs clearance fees are the responsibility of the customer.
5.Transfer of Risk and Ownership
In compliance with European consumer protection standards, the risk of loss or damage to the goods remains with Cup Verde Coffee GmbH until the physical possession of the items is transferred to the consumer. Ownership is transferred upon successful delivery to the specified address.
6.Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with EU and German legislation, customers within the European Union have the right to withdraw from their purchase within 14 days of receiving the goods without providing a reason. To exercise this right, please notify us via email at coffeecup@aromamugco.com.
7.Defective or Damaged Goods
We maintain rigorous internal standards for our products. In the unlikely event that an item arrives with defects or damage:
Please contact our support team via email with photographic evidence of the issue.
Upon verification, we will arrange for a refund or a replacement at no additional cost.
To streamline the process, return of the damaged item is generally not required once photographic evidence is accepted.
8.Limitation of Liability
Cup Verde Coffee GmbH strives for excellence in all operations. While we implement professional measures to ensure service continuity, we do not provide absolute guarantees regarding 100% uninterrupted website access or external logistical factors beyond our reasonable control. Our liability is limited to the purchase price of the goods as permitted by applicable law.
9.Dispute Resolution:
The European Commission provides a platform for online dispute resolution (ODR), which can be found at: https://ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
10.Governing Law
These terms are governed by the laws of the Federal Republic of Germany. For consumers in the United States, applicable federal and state consumer protection laws remain unaffected.
