Ordering & Payment
Which payment methods do you accept?
We offer a range of professional payment options to ensure a seamless checkout experience. We currently accept:
Credit & Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay.
Electronic Wallets: Various regional digital wallet solutions integrated into our secure checkout.
Is my transaction secure?
We implement industry-standard encryption and professional security protocols to protect your information during the checkout process. Our systems are reviewed regularly to maintain a reliable shopping environment.
Shipping & Logistics
Where do you ship from?
To ensure efficient service, your order will be shipped from our warehouse located at Schulterblatt 58, 20357 Hamburg
What are the shipping times and costs?
Processing Time: Orders are professionally prepared for dispatch within 1 to 3 Business Days.
Transit Time: We partner with premium carriers, including DHL, FedEx, and UPS (Priority Services). The estimated transit time is 5 to 9 Business Days.
How can I track my order?
Transparency is central to our service. Automated notifications are dispatched to your registered email address at key milestones:
Upon initial dispatch from our facility.
Upon arrival at regional logistics hubs.
When the order is out for local delivery.
What happens if my order is delayed?
If a shipment exceeds the standard delivery window, please contact us. Our team will initiate a formal investigation with the carrier. Depending on the outcome, we will provide a resolution, such as a full refund or a replacement.
Returns & Cancellations
What is your return policy for European customers?
In accordance with the EU Consumer Rights Directive, customers within the European Union possess a 14-day Right of Withdrawal. You may return your items for any reason within 14 days of receipt. Please contact coffeecup@aromamugco.com to initiate this process.
What should I do if my item arrives damaged?
We maintain rigorous quality benchmarks; however, should an item arrive with a defect or damage:
Contact our support team via email within 14 days.
Provide photographic evidence of the issue.
Upon verification, we will arrange a refund or replacement at no additional cost. You are not required to return the damaged item.
