At Aromamugco, we are committed to providing a reliable and transparent delivery service for our clientele in Europe and the United States. Our logistics operations are managed through our dedicated facility in Germany to ensure professional handling of every order.
- Dispatch Location
All orders are processed and dispatched from our primary warehouse located at:
Schulterblatt 58, 20357 Hamburg - Processing and Transit Times
To maintain our standard of service, we adhere to the following timelines:
Order Processing: Orders are professionally prepared for dispatch within 1 to 3 Business Days.
Transit Duration: We collaborate with premium global carriers, including DHL, FedEx, and UPS (Priority Services). The estimated transit time for deliveries to Europe and the United States is 5 to 9 Business Days.
- Order Tracking and Transparency
We prioritise clear communication regarding the status of your purchase. Automated tracking notifications will be dispatched to the email address provided at checkout during key milestones:
Dispatch: Once your order leaves our Hamburg facility.
Hub Arrival: Upon arrival at regional logistics and sorting centres.
Out for Delivery: When the parcel is scheduled for local delivery to your address.
- Delivery Commitment and Resolutions
In accordance with professional commercial standards, Cup Verde Coffee GmbH maintains responsibility for the items until physical possession is transferred to the consumer.
Should a shipment exceed the estimated transit window, our team will initiate a formal investigation with the respective carrier. Based on the findings of this investigation, we will provide a comprehensive resolution, which may include:
A full refund of the purchase price.
A complimentary reshipment of the order.
- International Shipping Standards
Our shipments to the United States and within the European Union are managed to comply with regional trade regulations. While we strive for seamless delivery, transit times may occasionally be influenced by external factors such as seasonal peak volumes or regional customs procedures beyond our direct control.
Customs and Import Duties: For our North American clientele, please note that any potential import duties or customs fees imposed by US Customs are the responsibility of the recipient. We recommend checking your local regulations for tax-free thresholds on ceramic imports.
