At Aromamugco, managed by Cup Verde Coffee GmbH, we prioritise professional service and commercial integrity. This policy outlines our procedures for returns, refunds, and order resolutions for our clientele in Europe and the United States.
- Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with European Union and German consumer protection laws, customers residing in the EU have the right to withdraw from their purchase within 14 days of receiving the goods without providing a reason.
To exercise this right, please notify us via email at coffeecup@aromamugco.com.
Items must be returned in their original condition to our designated facility.
- Returns Procedure
For all authorized returns, items must be shipped to our central warehouse in Germany:
Cup Verde Coffee GmbH > Schulterblatt 58, 20357 Hamburg
Customers are advised to use a tracked postal service for returns to ensure the professional handling of the shipment.
- Damaged or Defective Goods
We maintain rigorous quality standards. If an item arrives with a defect or has been damaged during transit:
Please contact our support team via email within 14 days of receipt.
Provide clear photographic evidence of the issue.
Upon verification, we will arrange for a full refund or a replacement at no additional cost.
Note: To facilitate a swift resolution, the physical return of damaged items is generally not required once photographic evidence is accepted.Cup Verde Coffee GmbH reserves the right to request the physical return of damaged items for inspection at our discretion before a refund is issued.
- Shipping Resolutions & Non-Delivery
We collaborate with premium carriers, including DHL, FedEx, and UPS (Priority Services), to facilitate reliable delivery within 5 to 9 Business Day.
If a shipment exceeds the standard delivery window, we will initiate a formal investigation with the carrier.
Based on the actual circumstances of the investigation, we will provide a comprehensive resolution, including either a full refund or a complimentary reshipment.
- Refund Processing
Once a refund is approved, it will be processed back to the original payment method used during checkout. Please note that we support a wide range of secure payment options, including:
Credit & Debit Cards: Visa, Mastercard, and American Express.
Digital Solutions: Apple Pay, Google Pay, and integrated electronic wallets.
Refunds typically reflect in your account within a few business days, depending on your financial institution’s processing times.
- Limitation of Liability
While we implement professional measures to ensure the accuracy of our service and the reliability of our logistics, Cup Verde Coffee GmbH does not provide absolute guarantees regarding external factors or logistical variables beyond our reasonable control. Our liability is limited to the purchase price of the goods.
